Mallorca Scooter, AI voice assistant for motorbike rental
AI voice assistant answering bookings, availability and FAQs 24/7. Handles 70% of calls so the team focuses only on cases that require human judgment.
Context
Mallorca Scooter, a seasonal motorbike rental, gets dozens of calls a day in peak season with repetitive questions: availability, prices, licence requirements, insurance, pickup points. The team couldn’t cover all calls without losing bookings, and hiring extra staff only for summer is expensive and operationally awkward.
Solution
AI voice assistant that:
- Answers any call 24/7 in Spanish, Catalan and English.
- Handles availability, pricing and requirements by querying the booking system in real time.
- Guides the customer to book directly on the call (SMS confirmation).
- Escalates to the human team when it detects a query requiring judgment (complaints, incidents, non-standard cases).
Stack: telephony API + voice AI model + integration with the internal booking system.
Result
- 24/7 coverage with zero cost outside working hours.
- 70% of calls resolved without human intervention, the team focuses on the 30% where it adds real value.
- Zero dropped calls in peak season.
Replicable pattern
Any business with high volume of repetitive calls and a small team is a candidate. Works especially well in hospitality, tourism, vehicle rental, clinics, accountancy firms.